FAQ
Frequently Asked Questions
Everything you need to know before and after your order.
Shipping & Delivery
How long does shipping take?
Orders are processed within 48 hours. Delivery takes 5-10 business days for the US, Canada, Australia, and New Zealand. Other regions may take 7-15 business days.
Is shipping free?
Shipping may be free depending on your order total. Any shipping fees are calculated and displayed at checkout before you pay. Shipping offers are shown on our website and may change at any time. Customs duties and import taxes are covered by us.
How can I track my order?
You'll receive a tracking number by email once your order ships. You can also check your status anytime on our Track Your Order page. If tracking doesn't update within 48 hours, allow 1-2 extra business days.
What if my package is lost?
If your package is lost in transit, we'll reship your order at no additional cost. Just contact us at allcontact@myunoz.com and we'll take care of it.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Amazon Pay, Shop Pay, and Shop Pay Installments. All transactions are secured through Shopify Payments with SSL encryption.
Can I cancel or modify my order?
You can cancel or modify your order within 6 hours of purchase by emailing allcontact@myunoz.com with the subject line "CANCELLATION." After that window, orders may already be processed and cannot be changed.
Is my payment information safe?
Absolutely. Our checkout is protected by SSL encryption, PCI DSS Level 1 compliance, and 3D Secure authentication. Your card details are never stored on our servers.
Returns & Refunds
What is your return policy?
We accept returns of unused items in their original packaging within 30 days of delivery. Contact us at allcontact@myunoz.com with your order number to start the process. Return shipping is the customer's responsibility.
How will I be refunded?
Eligible returns are refunded to your original payment method within 14 business days after we receive and verify your item. Your bank may take an additional 5-10 business days to post the refund.
What if my item arrives damaged?
Please contact us within 48 hours of delivery at allcontact@myunoz.com with a clear photo of the damage. If eligible, we'll send a free replacement.
Are there items that can't be returned?
Yes — custom/personalized orders, bulk orders, and gift cards are final sale and cannot be returned or exchanged.
General
Where do you ship from?
Our products ship from warehouses in the United States and Hong Kong, depending on stock availability. Logistics are automated to ensure the fastest delivery possible.
The color looks different from the photos — is that normal?
Slight color variations are normal due to differences in screen displays and lighting conditions during photography. If you need more details, feel free to contact our team for additional photos.
How do I contact customer support?
Email us at allcontact@myunoz.com. Our team is available Monday through Friday, 9:00 AM - 6:00 PM EST. We'll get back to you as soon as possible.